Experts
Shawn Richards
Ink Innovation
Jasper Quak
BAGTAG
Organised by
The Bagfather
What happens when you remove the kiosk?
In this episode of The Bagfather, Ink CEO Shawn Richards joins BAGTAG’s Jasper Quak to discuss why airports still depend on fixed infrastructure when passengers already carry much of the required technology in their pockets. They explore how smartphones, digital bag tags and lighter airport setups can reduce hardware, paper use and operating costs while making new passenger flows easier to test and adopt.
Key takeaways
01
The passenger’s phone can replace more airport hardware
Check-in, bag tagging and identity verification can increasingly move away from fixed kiosks and dedicated equipment.
02
Lighter infrastructure changes airport design
Airports can support passenger processing with fewer devices, a smaller physical footprint and more flexible touchpoints.
03
Adoption depends on practical starting points
Airlines and airports are more likely to change when they can test new flows without a costly system-wide replacement.
04
Digital bag tags create value now
Reusable tags can reduce paper, help prevent baggage issues and save time for passengers and operations.